FAQ

Shipping worldwide
We offer international shipping with the cheapest and reasonable delivery time. 

Safety Packing
Even a single sticker is put in a bubble envelope with hard paper padding, so it is delivered safely.

How much is delivery?
It depends on the weight of total items at your cart and it depends on the country. You can check the total shipping cost when you checkout. And When your area is extended area, it needed surcharge. 

Extended Area : https://www.ups.com/media/en/extended_area_us.pdf

Will my order have tracking?
we offer tracking for all orders.

How can I see my tracking information?
Once your order has shipped we will email you your tracking information, then you can track your order through shipping email.

Are items dispatched together or in separate packages?
We try to ship items together. 

Can I cancel and return my order after I've received it?
Please contact us within 7 days of your purchase,
Please contact us via email, helpnemoitstore@gmail.com
* Pre-order can't be canceled after pre-order period *

Which payment types do you accept?
We can accept PayPal

How Do I Track My Order?
After the goods are shipped you will automatically receive an e-mail with tracking number which you can use to track the current location of your package.

Estimated dispatch times:
Items are usually dispatched within 1-3 days. When your package dispatch, you will receive the shipping email and you can track it.
All pre-order items will be marked "pre-order" and will have an estimated shipping date in the description.

How long will my books take to arrive?
Estimated delivery times are dependent on the destination: 
USA : 7-12 days
Hong Kong, Thailand, South Korea : 7-10 days
Japan, Vietnam, Malaysia, Hong Kong, Philipines : 5-15 days
Canada, Germany, United Kingdom : 7-15 days
Russia, Denmark, Hungary, LuxembourgBelgium, Israel : 2-4 weeks
Austrailia, Switzerland, France, the Netherlands, Norway, Lithuania, Sweden, Spain, Slovakia, Austria, Italy, the Czech Republic, Finland, Indonesia, Bulgaria, the United Arab Emirates : 5-7 days(UPS Express)

[ Duties and Taxes ]
Duties and taxes are not included and depends on your country's customs. So Please check your country's customs duty before placing an order and you should pay through your customs when your package arrives at your country. When the package return from customs, it will be refund and the shipping cost not refund.