FAQ
Shipping worldwide
We offer international shipping with the cheapest and reasonable delivery time.
Safety Packing
The Most Important thing for us is safety packing, so it is delivered safely.
How much is delivery?
It depends on the weight(and volume) of total items at your cart and it depends on the country. Shipping fee will be calculated automatically when you checkout. And When your area is extended area, it needed surcharge.
Extended Area : https://www.ups.com/media/en/extended_area_us.pdf
Will my order have tracking?
we offer tracking for all orders.
How can I see my tracking information?
Once your order has accepted by delivery company, we will email you your tracking information. Then you can track your order through shipping email.
Are items dispatched together or in separate packages?
We try to ship items together.
When you order [Pre-order] items and [In-stock] items together, your package will be sent after [pre-order] released.
Can I cancel and return my order after I've received it?
Please contact us within 7 days of your purchase,
Please contact us via email, helpnemoitstore@gmail.com
* Pre-order can't be canceled after your purchase.
Which payment types do you accept?
We can accept PayPal only.
How Do I Track My Order?
After the goods are shipped you will automatically receive an e-mail with tracking number which you can use to track the current location of your package.
Estimated dispatch times:
Items are usually dispatched within 2-7 days. When your package dispatch, you will receive the shipping email and you can track it.
All pre-order items will be marked "pre-order" and will have an estimated shipping date in the description.
How long will my books take to arrive?
Estimated delivery times are dependent on the destination:
UPS shipment : 3-10 days
USA : 7-12 days
Hong Kong, Thailand, South Korea : 7-10 days
Japan, Vietnam, Malaysia, Hong Kong, Philippines : 5-15 days
Canada, Germany, United Kingdom : 7-15 days
Russia, Denmark, Hungary, Luxembourg, Belgium, Israel : 2-4 weeks
Australia, Switzerland, France, the Netherlands, Norway, Lithuania, Sweden, Spain, Slovakia, Austria, Italy, the Czech Republic, Finland, Indonesia, Bulgaria, the United Arab Emirates : 5-7 days (UPS Express)
[ Duties and Taxes ]
Duties and taxes are not included and depends on your country's customs. So Please check your country's customs duty before placing an order and you should pay through your customs when your package arrives at your country. When the package return from customs when you don't pay the custom fee, It will be not refund.